Living in Residence?

    What to Pack

Our general advice when packing would be: think of your stay in residences as an extended trip – and don’t bring too much! Storage space is limited, both in your room and in the kitchen. Try not to bring expensive items, especially if you’re going to store them in the kitchen, and make sure you organise insurance for your belongings.

Below is a check list of essentials to either bring with you or buy in your first few days. We have also included a list of some things which are not allowed in residences (usually for health and safety reasons) and you should also check out regulations in the House Rules.

Advice for International students

  • Remember that you will have to carry your luggage at some point, so pack only as much as you can carry. It’s a good idea to buy basic kitchen and electrical items in Norwich – these can either be sold or given to charity when you leave.
  • A bedding pack containing a single fitted sheet, a duvet with cover, and a pillow with cover can be purchased from the Accommodation Office for £20.
  • Pack any valuable items and documents in your hand luggage. Label your luggage clearly with your full name and address at UEA.
  • Weather in East Anglia is changeable, and you should prepare for rainy conditions in Autumn, and cold weather in Winter. There are plenty of shops in Norwich where you can buy very affordable clothes and shoes in the latest fashions.

Packing list

Bedding Bedding is not provided, so bring a sheet to cover the mattress, plus a duvet or warm cover, and pillows.

SAS Guide This Student Survival Guide will be sent to you by the Accommodation Office before you arrive. It contains valuable information which will ensure you are fully informed of UEA services and where you can obtain help and advice during your stay in residences, as well as many helpful tips on how to enjoy your time at UEA.

Towels and toiletries These are not provided, but if you forget your toothbrush the Union Food Outlet on campus stocks a range of toiletries and towels.

Clothes and shoes Bring some favourites, but don’t forget that Norwich has some great shopping available!

Dressing Gown and Slippers Don’t forget a nice dressing gown and slippers for those trips to the kitchen or communal bathrooms.

Books for your course Shelf space is limited so just bring the books you need or can’t bear to be without. We have a great second-hand bookshop on campus where you can often find course texts at bargain prices; plus there is a branch of Waterstones on campus and several large shops in Norwich.

PC/Laptop You will need your own PC or laptop if you want to use the network connection in your room. If you don’t have a PC, don’t worry. You can get access to 24-hour computing in the Library’s newly refurbished IT suite, plus there’s plenty of computing facilities available during the day right across campus.

Other Electrical Equipment Electrical items you may wish to have in your room include an iron (to be used with the ironing board provided in your flat), hairdryer, or shaver. Some electrical items are not allowed in residences, and in particular items such as a fridge, microwave, mini-oven/grill, are strictly prohibited: if in any doubt, check with us first.

Kitchen Equipment You’ll need some pans, kitchen utensils (including a chopping board and knife), some crockery (plates, bowls, mugs) glasses and cutlery. Remember, you should wash up the things you use straight away, so you won’t need more than one or two of anything.

Music system – and if you like listening to loud music, remember to bring headphones!

Bike A bike is a convenient method of transport around Norwich, and there are some great second-hand shops to buy the perfect “getting around” bike. There are plenty of areas to lock up your bike close to the residences, but please note that bikes are not allowed anywhere inside the residences.

Insurance Students are strongly advised to purchase contents insurance for their personal belongings, as these are not insured by UEA. There is a branch of Endsleigh on campus for your convenience.


Soft furnishings such as easy chairs and floor cushions are a potential fire risk and accordingly are not allowed in residences.

Net curtains are similarly not permitted.

Fridges are a potential fire risk and if too many were installed in residences could overload the electrical circuitry. Accordingly residents are only allowed a fridge in their room on medical grounds. Permission must be obtained from the Accommodation Office in advance.

Heaters are a serious fire risk and are not permitted in residences.

Candles are a serious fire hazard and must not be brought into any part of the residences. University staff will confiscate any candles found – even if they are decorative and you do not intend to light them.

Pets are not allowed in residences: this includes fish, insects, and any other form of animal life.

Firearms, Fireworks or other Weapons (including air guns, fencing and archery equipment) are not permitted in residences.

Too many posters in a bedroom constitute a fire hazard, and we don’t allow fabric to be hung in bedrooms for the same reason. Have a look at the House Rules regarding posters and fabrics, and bear this in mind when decorating your room.

Cars car-parking is heavily restricted on campus, and you will only be able to obtain a parking permit in exceptional circumstances. Residential areas around the University also have restrictions on parking, so you are advised not to bring a car with you. For more information, go to the TravelSmart web site.

Electrical equipment

The electricity supply in the UK is 240 volts with a frequency of 50 Hertz. Make sure that your electrical appliances are connected to a British 3-pin plug fitted with a 13-amp fuse. Electrical equipment should be PAT tested to make sure they are safe to use. If you have any further queries about electrical appliances contact the University Estates department. Email 

Settling In

There’s a myriad of things to do in your first few days at UEA, and you should read your joining instructions to make sure you don’t miss any of the essentials (link: From the moment you move in to your flat, the most important thing to do is to get to know your flatmates and start making friends.

“Freshers’ Week” is a series of events run by the Student Union starting with the International Students’ Party, moving through to Icebreaker events on arrivals weekend, followed up by your first ever LCR disco – and don’t miss the pot plant and poster sale (for those bedroom essentials) or “Socmart”, where a huge variety of societies set up stalls to try to win you as a new member.

When you are living in residences, you will be part of a community of individuals with a variety of interests, from a range of backgrounds and cultures. Part of the challenge of living in residences is learning to live with others outside of a family structure. In addition, you have certain responsibilities as a Licensee in residences.

Resident Tutors
Your Resident Tutor (RT) will visit your flat to introduce themselves in the first few days of term. Your RT will normally be an experienced student living close by, who can help with any kind of problem you may be having at any time of day or night. They also help us to ensure good order in the residences, so that everyone has a safe and pleasant environment in which to live.

Top tips for an easy life
Our general advice for how to get along in Residences is to treat your flat like your home, and your flatmates like family. Here are our top tips for getting on with your neighbours and staying out of trouble with the Accommodation Office!

Respect Communal SpaceThe kitchen is your most important communal area, and everyone in your flat should feel comfortable using it. Wash up and wipe up after yourself to keep the cooking area, sink and dining area, clear for your flatmates to use after you. Remember that the kitchen is intended for the use of you and your flatmates only, so guests should be occasional. Smoking is strictly not allowed in any communal areas.


Respect your cleanerYour cleaner provides a back-up service only and they are not there to clear up after you or do your washing up. Your cleaner should feel welcome in your flat, and able to do their job. They are also the member of Residences Staff you will see the most, so try to foster a good relationship from the beginning. Ultimately, it’s your responsibility to keep both your room and the kitchen in a clean and tidy condition, and we expect you to keep a minimum standard of cleanliness at all times.


Keep yourself and your flatmates safeClose your windows and lock your doors when you go out. Make sure that the door to the building and the door to your flat are kept locked at all times – even when you’re in. Don’t whatever you do tamper with, cover or move any fire safety equipment: you will put yourself and others at risk, and if caught will face eviction. Don’t stand by and let others do things that put you at risk. Make sure you know what to do in case of fire, and that you comply with any other health and safety regulations.


Be considerate about noise

Not everyone shares your taste in music, and even if your whole flat loves your new CD, the poor person in the flat downstairs trying to study will not appreciate a thumping ceiling. Try to keep noise to a minimum – if you can hear your music outside of your room, then chances are everyone else can too. Try to be quiet coming in and out of your flat, especially at night. Remember that doors can be closed perfectly well without slamming them!

If something needs fixing, report it

Defects in your flat can be reported directly to our Estates department, or if it’s more convenient, pop in to the Accommodation Office and we will report it for you. Jobs are allocated by Estates in order of priority, so if it’s something non-urgent, it may take a few days to be sorted out. If the defect is in your room and you are not there when Estates come to fix it, they will let themselves in and leave a card.

 Paying for your Accommodation

How Invoicing Works

We have a central Finance department which handles all of our invoicing and payments, so we can’t take any money at the Accommodation Office. Invoices should be paid within 28 days of the issue date, at the Finance Office.

Accommodation Fees will be invoiced after your arrival at UEA. Payments are not required in advance, but will be accepted – so if you do pay in advance, remember that the actual invoice will still come through later: keep this for your records.

How to pay

With effect from Monday 11th September, registered students will be able to logon to the SITS e-vision Portal, select the Finance Page be able to view on-line details of your account including any invoices outstanding. You can make a payment on-line and set up a Direct Debit to make future payments. The web site address is .

You can also e-mail for further details.

What to do if you can’t pay on time

If you’re waiting for that loan cheque or your next months’ pay to come through, speak to our Finance department, or you could be liable for late fees. If you have more fundamental financial problems, speak to someone in the Dean of Students’ Office, as you may be eligible for Financial Aid. Don’t let yourself run up debt: if you have a problem paying on time, do something straight away.


 Posted by Maheran



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